Biography

Professor Dr. Selim Ahmed is a distinguished Bangladeshi academic, researcher, and administrator specializing in operations management, quality management, Lean Six Sigma (LSS), service excellence, and healthcare management. He currently serves as Professor in the Department of Business Administration and Dean of the Faculty of Business Studies (also known as the World School of Business) at the World University of Bangladesh (WUB) in Dhaka.

Education

Dr. Ahmed earned his foundational qualifications in Bangladesh before pursuing advanced studies in Malaysia:

• PhD in Business Administration (specialization in Quality Management / Lean Six Sigma), International Islamic University Malaysia (IIUM), 2016. His doctoral thesis, titled "Lean Six Sigma and Its Effect on Quality Performance in Malaysian Hospitals", laid the groundwork for much of his subsequent research on process improvement in healthcare and service sectors.
• Master of Management (MMgt), International Islamic University Malaysia (IIUM), 2010.

Academic and Administrative Career

Dr. Ahmed began his career with research assistant roles at IIUM (2008–2016) and a part-time lecturing position there in 2016. He gained international teaching experience as Assistant Professor at the International University of Agadir (Universiapolis), Morocco (2016–2017).

He joined World University of Bangladesh in October 2017 as Assistant Professor. He was promoted to Associate Professor in March 2021 and to full Professor thereafter. Since January 2018, he has held key leadership roles at WUB, including:

• Head of the World School of Business
• Chairman, Department of Business Administration
• Chairman, Department of Tourism and Hospitality Management

As Dean, he oversees curriculum design, academic standards, faculty development, research initiatives (including the Business Research Lab), and strategic growth of business programs such as BBA, BTHM (Bachelor of Tourism and Hospitality Management), and MBA. He emphasizes Outcomes-Based Education (OBE), industry collaboration, internships, ethical leadership, and practical learning to prepare students for global business environments.

Research Contributions and Impact

Dr. Ahmed is a highly productive scholar with a strong focus on emerging economies (Bangladesh, Malaysia, and similar contexts). His work bridges theory and practice in service industries, healthcare, banking, tourism, and Islamic-compliant management.

Key metrics (as of early 2026):

• Publications: 87+ research items, including 4 authored books, 7 book chapters, 73+ peer-reviewed journal articles, and 14 conference papers.
• Citations: Over 3,400 on Google Scholar (h-index: 30); 2,141 on ResearchGate with 335,000+ reads.
• Core themes: Lean Six Sigma and Total Quality Management (TQM) in healthcare; service quality, customer/patient satisfaction and loyalty; digital transformation and AI adoption in services; organizational behavior; open innovation in SMEs; sustainability (e.g., green LSS); and Islamic perspectives on business and finance.

Highly cited examples include papers on restaurant service loyalty, DMAIC-LSS integration in healthcare, and patient satisfaction in Bangladesh’s healthcare sector. He employs advanced quantitative methods such as PLS-SEM, structural equation modeling, SPSS, and AHP.

Editorial, Reviewing, and Professional Service

Dr. Ahmed actively supports the global research community:

• Editorial roles: Section Editor for Health Service Insights (SAGE); Consulting Editor for Hospital Topics (Taylor & Francis); Editorial/Advisory Board member for The TQM Journal, Journal of Open Innovation, International Journal of Healthcare Management, and over a dozen other international journals.
• Peer review: Completed 350+ reviews for 90+ Scopus/Web of Science-indexed journals.
• He serves as a resource person, trainer, and guest lecturer on research methodology, SmartPLS/SEM, quantitative data analysis, and publication strategies at universities in Bangladesh, Malaysia, India, Kuwait, Canada, and beyond.

Awards and Recognitions

Notable honors include:

• Outstanding Professor in Lean Six Sigma (8th IEOM Bangladesh International Conference, 2025)
• Emerald Literati Outstanding Paper Award and Outstanding Reviewer Award (2024)
• Publons Top Peer Reviewer Award (Global Awards, 2018)
• Best Paper Award (Academy for Global Business Advancement – AGBA Conference, Malaysia, 2015)
• Bronze Medal (IIUM Research Exhibition, 2013)
• Nominations for various excellence awards in research and education.

International Engagements and Broader Impact

Dr. Ahmed maintains strong international ties as a Visiting Research Fellow at institutions such as INTI International University (Malaysia, renewed until 2028) and Universiti Sultan Zainal Abidin (2024). He is a Management Team Member of the Transnational Corporations Council of Studies (Canada) and has organized or chaired conferences, including Co-Chair of the AIB South Asia Conference 2025 (hosted by WUB) and Technical Chair roles in IEOM events.

He frequently speaks, moderates, and conducts workshops across Asia, the Middle East, Europe, and North America. His efforts have strengthened WUB’s global partnerships, research culture, and quality assurance initiatives.

In his role as Dean, Dr. Ahmed advocates for innovation, integrity, lifelong learning, and ethical business education to develop competent leaders who contribute to sustainable development in Bangladesh and beyond.

Research and Career Philosophy

Dr. Selim Ahmed’s career is guided by a commitment to continuous improvement, cross-border academic collaboration, and impactful research that bridges theory and practice. His leadership at WUB is helping shape the next generation of business leaders in Bangladesh through academic rigor, innovation, and quality assurance.

Education/Academic Qualification

External positions

Management Team Member, Transnational Corporations Council of Studies (TNCCS), Ontario, Canada.
2019

Visiting Research Fellow, Universiti Sultan Zainal Abidin
2024

Visiting Research Fellow, INTI International University
2023

Research expertise keywords